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HP2-I57 Reliable Torrent | Dump HP2-I57 Collection

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension supports sustainability RFP requests.
B. HP Device Life Extension always comes with Accidental Damage Protection.
C. HP Device Life Extension can be sold as a stand-alone service.
D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

Answer: A,B,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 22
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
C. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: A

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 23
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Answer: B

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 24
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the PC models are G10+ models vs. G8/G9 models
B. Whether you are an HP Synergy, Power, or Power Services partner
C. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
D. Whether the service will cover HP devices only or HP and non-HP devices

Answer: D

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 25
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks

NEW QUESTION # 26
......

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